Frequently Asked Questions
We are committed to operating with transparency to ensure every step of our process is the best it can be. If you can’t find the answer to your question below please don’t hesitate to send us an email at [email protected] and one of our friendly team will be in touch.
How long does it take for fitness equipment to be delivered?
The delivery time depends on the type of products you have ordered. Normal delivery times are 6-8 weeks from the time of order to time of delivery. Weather conditions can have an effect on installation times.
Can you supply shade and fencing and other ancillary products to complete our outdoor community area?
Yes. We supply shade structures of all types and fencing of all types to suit your requirements. As the manufacturers of your exercise equipment we can easily colour match the shade and fencing with the equipment to ensure you have consistent colour themes throughout the project.
What colours are available?
UrbanFiT products have a modern colour selection designed to compliment most outdoor environments. If you have a special project where you need to match other items or colours of existing buildings etc, we’ll do that for you. Just let us know.
What about a site visit?
Yes, we prefer to visit your site if possible. There is no charge, no obligation and no pushy sales staff and we are sure it will be helpful to you. We can look at the various features of your location that may effect the design of your play area.
We consider for aspect (direction of the sun) in your design and make the best use of the visit to help you get the best result with your project.
Do I have to arrange a site visit before we can plan the fitness area?
No. We always like to if we can but it’s not always possible. We have many, many examples of projects that were successfully designed using information gathered during phone consultations and we can co-ordinate the design process using email.