We are committed to your privacy
UrbanFiT is committed to providing you with the best possible customer service experience. UrbanFiT is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Our commitment to keeping your trust
We handle all personal information within the company with utmost care, in compliance with the Australian privacy laws.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future UrbanFiT customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We collect information to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
The information we collect includes your name and e-mail address.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. UrbanFiT takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call centres, mail houses and third party fulfillment contractors.
In special circumstances (for example, if there is a new owner of the business), your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
Only specially cleared team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers’ personal information. Their access is subject to strict controls and procedures.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
About cookies and what they tell us
A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your quoting basket. It does not tell us your personal identity unless you are registered with us.
Direct marketing by mail and email
UrbanFiT has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new, high tech products, clearance and auction items. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.
We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can email: [email protected] to manage your subscription. If you no longer wish to receive offers, please email us or call 1800 806 145. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.
We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
When you log on to our site, we will ask you your e-mail address and UrbanFiT website login password.
When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.
When you enter a contest or other promotional feature, we may require your name, address, and e-mail address in order to assist us in managing the contest and to notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
Our site contains links to other sites. UrbanFiT is not responsible for the privacy practices or the content of other websites.
By default, all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared outside the company.
As the Federal Government introduces new privacy legislation, UrbanFiT’s privacy policies are reviewed and updated as appropriate.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. UrbanFiT reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
If you would like to access your personal information, please email your request via the Contact Us page or phone us on 1800 806 145. We take the greatest care to store your personal information securely.
1800 806 145
17-19 Waverley Drive